Although we’ve grown dramatically, the Rockhouse Credo has remained unchanged since our opening in 1994. From its inception Rockhouse’s guiding principles have revolved around responsibility and sustainability:
We believe our first responsibility is to our guests. We know that vacation time is precious and our mission is to help guests maximise every milli-second. High quality is at the core of everything we do, whether that be the culinary masterpieces in our kitchen or an ice cold cloth to greet you after a long flight. We are committed that our guests return to their lives glowing and rejuvenated from a relaxed and authentic Jamaican experience.
We are responsible to our team, the men and women that work with us. We respect their dignity and recognize their merit. Although we work as a team, everyone is recognized as an individual with their own goals. We are committed to fair compensation and an atmosphere where employees freely make suggestions, complaints and openly communicate. We believe feedback is how you progress, and we are committed to improving.
Rockhouse is committed to equal opportunity for employment, development and advancement for those qualified. We will provide competent management, guidance and training. All who work at the Rockhouse, in both their words and actions, must be just, ethical and honest — from the top level down.
We are responsible to the community in which we live and work. We are good citizens – supporting good works and bearing our fair share of taxes. We take an active role in organizations devoted to the development of tourism, the environment, and the local community. We directly sponsor Jamaican schools through the Rockhouse Foundation, a US registered charity focused on improving the education in western Jamaica.
We are responsible for protecting and enhancing the environment. We strive to achieve sound environmental practices across our entire operation and comply fully with all environmental laws and regulations. We minimize our use of natural resources, air emissions, and hazardous materials, and monitor and record our environmental performance relative to our policies, objectives and guidelines. We maintain a continuous commitment to improved environmental practices.
Our final responsibility is to our owners and lenders who have invested the funds that have made the Rockhouse possible. Business should make a fair return, but the objective of Rockhouse is about creating a sustainable balance between all the interested parties, and reinvesting in the guest experience, the team, the environment and the community.