COVID-19 SAFETY

At Rockhouse, we want to ensure you are safe and healthy throughout each stage of your journey. You can learn more about what it is like to travel to Jamaica during COVID-19 from our recent blog post: https://www.rockhouse.com/blog/traveling-to-jamaica-during-covid19/

Please ensure you are familiar with the new travel requirements for vacationing in Jamaica.

Before Arrival

Jamaica requires all travelers 12 years and older to provide a negative COVID-19 PCR or Antigen test taken no more than three days before arrival. A Jamaican Travel Authorization is also required by all tourists visiting Jamaica. Requirements, travel updates, and everything you need to know is at www.visitjamaica.com

NOTE: you will need the negative COVID-19 test result (if applicable) and your Travel Authorization at check-in for your flight.

In Jamaica

At Rockhouse, you have the option of contactless pre-arrival check-in, and you will immediately notice signs posted throughout the property reminding you to wear a mask, wash your hands, and social distance.

Jamaica has implemented what it calls a “Stay in Zone” order, which requires all travelers to remain within its “Resilient Corridor”. The coastal town of Negril and both our hotels, Rockhouse & Skylark, are within this resilient corridor.

Before returning home

The U.S. now requiring all persons traveling there to have a negative COVID-19 test result within 72 hours of departing Jamaica. We are now providing access to rapid COVID-19 antigen testing on property at Rockhouse and/or Skylark three days per week, implemented by a local medical clinic. The tests are complimentary for all guests participating in our Negril Getaway package in addition to guests coming from the states and staying a minimum of 7 nights. For shorter stay guests there is a charge of $60 per test. Results are emailed on the same day the test is administered. For our guests from Canada or the UK, PCR tests are also available and can be arranged at an additional fee. Antigen and PCR testing is also readily available seven days a week at a growing number of clinics and doctors offices in Negril.

NEW CANCELLATION POLICY

In these challenging times we want you to feel confident in making your reservation without the fear that circumstances beyond your control may result in financial loss for you. Accordingly, we have amended our cancellation policy to allow all travelers penalty free cancellation, where such cancellation is brought about by travel and/or border restrictions beyond your control. Also, if you change your plans for any reason, at any time prior to arrival you may move the booking to an alternative date and fully apply your deposit to that new date. For cancellations 14 days prior to arrival we provide a full refund. For cancellation less than 14 days to arrival the full deposit may be applied to an alternate date. There is no limit to the number of times you can change your booking dates and no penalty for any changes. During the Coronavirus pandemic refunds may take up to 90 days to process.

ROCKHOUSE PROTOCOLS & PROCEDURES

At Rockhouse, we are fully committed to providing a COVID-free haven. Throughout our operation, we reviewed and implemented over 100 new protocols, introduced new equipment, and conducted extensive training to ensure our guest’s and team’s health and safety.  A listing of some of our new protocols is provided below.

STAFF GENERAL

  • Daily Temperature Checks
  • Daily Health Declaration
  • Paid Sick Leave if showing any symptoms
  • Provided with all PPE
  • Mandatory Mask Wearing
  • Hand washing every 90 mins
  • Doctors certificate to return to work after symptoms
  • Commitment to following all protocols
  • Not wearing PPE is considered “gross misconduct”
  • Mandatory Training COVID-19 safety protocols
  • Lockers for checking in personal belongings

FRONT DESK

  • Pre-arrival Check-in Available
  • Social Distancing Floor Markers
  • New Glass Partitioning at Reception Desk
  • New Glass Partitioning at Security Desk
  • Swipe your own credit card
  • Hands Free Sanitizer as you approach the front desk
  • Sanitized Pens
  • Designated areas for disembarking upon arrival
  • Porter on request
  • Room keys are sanitized and pre-packaged
  • Used keys are collected to be re-sanitized
  • Minimized touchpoints at Check-in / Check-out
  • Signage in place for COVID safety

GUEST ROOMS

  • Dedicated Air Conditioners – no central air
  • Mini-Bar Sanitized & Minimized – QR Code
  • All high touch items removed
  • Restaurant Menu – QR Code
  • Spa Menu – QR Code
  • Guest Services Directory – QR Code
  • Guest Room Sealed After Cleaning & Sanitized

ON EACH GUEST ROOM CHANGE OVER

  • Fully Ventilated room with floor fans
  • Atomize entire room and leave for 2 hours
  • Sanitize Air Filters in AC units
  • Thorough cleaning with sterilizer
  • High touch surfaces sanitized twice
  • Inspection and re-sanitizing major touch points by manager
  • PPE worn including gloves, shield, single use mask, apron & gloves
  • Sealing room by Supervisor / Manager

GUESTS

  • Health Declaration
  • Temperature Check on Arrival
  • Mandatory Mask wearing in public areas
  • Social Distancing

HOUSEKEEPING

  • Training to use new COVID specific cleaning solutions
  • Training with SERV Safe
  • Training with the Jamaica Tourism Enhancement Fund
  • Training with Jamaica’s TPD Company
  • Carts are cleaned and sanitized constantly
  • Hand sanitizers to be used regularly
  • All linens changed, bagged and labelled
  • Public areas cleaned and sanitized frequently

RESTAURANTS

  • SAFE Serve Training
  • Training with Jamaica’s TPD Company
  • Training with Jamaica’s Tourism Enhancement Fund
  • PPE worn
  • QR Codes for Menu on stand on the table
  • Order available via whats app
  • Swipe your own credit card
  • Hand wash sink and sanitizer station available on arrival
  • New Protocols for turning over tables, cleaning and sterilization
  • Room service is offered and encouraged, no additional cost
  • Implementation of additional hand washing
  • Reservations recommended to avoid gathering to wait on a table
  • All condiments removed – sterilized after each use
  • Table bare and wrapped utensils brought after seating
  • Tables are situated 6 feet apart – social distancing
  • No more than 10 person to a group dinning
  • Food & Drink are covered and brought to the table
  • Bar seating removed, all beverages served at the table
  • Server will not to enter room when delivering room service
  • Takeout orders will be sealed by chef
  • Takeout orders will be placed in disposable paper bags
  • Off property guests: temperature checks and health declaration

SPA

  • QR code for menu
  • Social distancing floor markers
  • International Protocol Training
  • PPE on therapist
  • Treatments in ventilated locations only
  • Masks on Guest
  • Sanitized pen
  • Temperature Check before service
  • Health Declaration
  • Implementation of additional hand washing
  • Spa cabana curtains are steamed cleaned daily
  • Hands-free sanitizing stations at each treatment area
  • Off property guests temperature checks & health declaration

KENNY TOURS TRANSPORT

  • Driver Mask Wearing
  • Guest Mask Wearing
  • Sanitize Luggage
  • Windows Open
  • Bus Sanitized before & after each use
  • Reduced seating capacity
  • No ridesharing on airport runs

KITCHEN

  • HASAP Training
  • Food Handlers (Jamaica Ministry of Health) Training
  • Training with Jamaica’s TPD Company
  • Training with Jamaica’s Tourism Enhancement Fund
  • SERVE SAFE Training
  • Zoned kitchen – floor markers to ensure social distancing
  • All Meals leaving the kitchen covered by the chef
  • Implementation of additional hand washing and cleaning

POOL

  • Sanitized furniture after each use
  • Furniture spaced to observe social distancing protocols
  • Reduced the maximum capacity

OTHER

  • Hand wash sinks throughout the property
  • Hands-free sanitizer stations at all major commerce points
  • Hands-free sanitizer stations outside all bathrooms