COVID-19 SAFETY

At Rockhouse, we want to ensure you are safe and healthy throughout each stage of your journey. You can learn more about what it is like to travel to Jamaica during COVID-19 from our recent blog post:https://www.rockhouse.com/blog/traveling-to-jamaica-during-covid19/

Please ensure you are familiar with the new travel requirements for vacationing in Jamaica.

BEFORE ARRIVAL

Jamaica requires all travelers 12 years and older to provide a negative COVID-19 PCR or Antigen test taken no more than three days before arrival. A Jamaican Travel Authorization is also required by all tourists visiting Jamaica. Requirements, travel updates, and everything you need to know is at www.visitjamaica.com

NOTE: you will need the negative COVID-19 test result (if applicable) and your Travel Authorization at check-in for your flight.

IN JAMAICA

At Rockhouse, you have the option of contactless pre-arrival check-in, and you will immediately notice signs posted throughout the property reminding you to wear a mask, wash your hands, and social distance.

Jamaica has implemented what it calls a “Stay in Zone” order, which requires all travelers to remain within its “Resilient Corridor”. The coastal town of Negril and both our hotels, Rockhouse & Skylark, are within this resilient corridor.

BEFORE RETURNING HOME

For departure from Jamaica, it is now mandatory for all guests entering the United States to get COVID tested within one day of their departure flight. Note this test does not need to be taken within 24 hours of your departure, and can be taken anytime on the day before you travel. We have partnered with Baywest Hospital & Clinics for their team to come on property at Skylark and Rockhouse and conduct the required Antigen COVID test (rapid testing) at a scheduled time each day. Please be sure to register for the test by the evening before the testing day. The cost of the rapid test is US$50 per person and this can be charged to your room. The result is ready the same day. PCR tests are also available at a cost of US$150.

NEW CANCELLATION POLICY

In these challenging times we want you to feel confident in making your reservation without the fear that circumstances beyond your control may result in financial loss for you. Accordingly, we have amended our cancellation policy to allow all travelers penalty free cancellation, where such cancellation is brought about by travel and/or border restrictions beyond your control. Also, if you change your plans for any reason, at any time prior to arrival you may move the booking to an alternative date and fully apply your deposit to that new date. For cancellations 14 days prior to arrival we provide a full refund. For cancellation less than 14 days to arrival the full deposit may be applied to an alternate date. There is no limit to the number of times you can change your booking dates and no penalty for any changes. During the Coronavirus pandemic refunds may take up to 90 days to process.