Rockhouse Hotel & Spa


At Rockhouse, we want to ensure you are safe and healthy throughout each stage of your journey. You can learn more about what it is like to travel to Jamaica during COVID-19 from our recent blog post:

Please ensure you are familiar with the new travel requirements for vacationing in Jamaica.


Jamaica requires all travelers 12 years and older to provide a negative COVID-19 PCR or Antigen test taken no more than three days before arrival. A Jamaican Travel Authorization is also required by all tourists visiting Jamaica. Requirements, travel updates, and everything you need to know is at

NOTE: you will need the negative COVID-19 test result (if applicable) and your Travel Authorization at check-in for your flight.


At Rockhouse, you have the option of contactless pre-arrival check-in, and you will immediately notice signs posted throughout the property reminding you to wear a mask, wash your hands, and social distance.

Jamaica has implemented what it calls a “Stay in Zone” order, which requires all travelers to remain within its “Resilient Corridor”. The coastal town of Negril and both our hotels, Rockhouse & Skylark, are within this resilient corridor.


For departure from Jamaica, it is now mandatory for all guests entering the United States to get COVID tested within one day of their departure flight. Note this test does not need to be taken within 24 hours of your departure, and can be taken anytime on the day before you travel. We have partnered with Baywest Hospital & Clinics for their team to come on property at Skylark and Rockhouse and conduct the required Antigen COVID test (rapid testing) at a scheduled time each day. Please be sure to register for the test by the evening before the testing day. The cost of the rapid test is US$50 per person and this can be charged to your room. The result is ready the same day. PCR tests are also available at a cost of US$150.


In these challenging times we want you to feel confident in making your reservation without the fear that circumstances beyond your control may result in financial loss for you. Accordingly, we have amended our cancellation policy to allow all travelers penalty free cancellation, where such cancellation is brought about by travel and/or border restrictions beyond your control. Also, if you change your plans for any reason, at any time prior to arrival you may move the booking to an alternative date and fully apply your deposit to that new date. For cancellations 14 days prior to arrival we provide a full refund. For cancellation less than 14 days to arrival the full deposit may be applied to an alternate date. There is no limit to the number of times you can change your booking dates and no penalty for any changes. During the Coronavirus pandemic refunds may take up to 90 days to process.



  • Daily Temperature Checks
  • Daily Health Declaration
  • Paid Sick Leave if showing any symptoms
  • Provided with all PPE
  • Mandatory Mask Wearing
  • Hand washing every 90 mins
  • Doctors certificate to return to work after symptoms
  • Commitment to following all protocols
  • Not wearing PPE is considered “gross misconduct”
  • Mandatory Training COVID-19 safety protocols
  • Lockers for checking in personal belongings


  • Pre-arrival Check-in Available
  • Social Distancing Floor Markers
  • New Glass Partitioning at Reception Desk
  • New Glass Partitioning at Security Desk
  • Swipe your own credit card
  • Hands Free Sanitizer as you approach the front desk
  • Sanitized Pens
  • Designated areas for disembarking upon arrival
  • Porter on request
  • Room keys are sanitized and pre-packaged
  • Used keys are collected to be re-sanitized
  • Minimized touchpoints at Check-in / Check-out
  • Signage in place for COVID safety


  • Dedicated Air Conditioners – no central air
  • Mini-Bar Sanitized & Minimized – QR Code
  • All high touch items removed
  • Restaurant Menu – QR Code
  • Spa Menu – QR Code
  • Guest Services Directory – QR Code
  • Guest Room Sealed After Cleaning & Sanitized


  • Fully Ventilated room with floor fans
  • Atomize entire room and leave for 2 hours
  • Sanitize Air Filters in AC units
  • Thorough cleaning with sterilizer
  • High touch surfaces sanitized twice
  • Inspection and re-sanitizing major touch points by manager
  • PPE worn including gloves, shield, single use mask, apron & gloves
  • Sealing room by Supervisor / Manager


  • Health Declaration
  • Temperature Check on Arrival
  • Mandatory Mask wearing in public areas
  • Social Distancing


  • Training to use new COVID specific cleaning solutions
  • Training with SERV Safe
  • Training with the Jamaica Tourism Enhancement Fund
  • Training with Jamaica’s TPD Company
  • Carts are cleaned and sanitized constantly
  • Hand sanitizers to be used regularly
  • All linens changed, bagged and labelled
  • Public areas cleaned and sanitized frequently


  • SAFE Serve Training
  • Training with Jamaica’s TPD Company
  • Training with Jamaica’s Tourism Enhancement Fund
  • PPE worn
  • QR Codes for Menu on stand on the table
  • Order available via whats app
  • Swipe your own credit card
  • Hand wash sink and sanitizer station available on arrival
  • New Protocols for turning over tables, cleaning and sterilization
  • Room service is offered and encouraged, no additional cost
  • Implementation of additional hand washing
  • Reservations recommended to avoid gathering to wait on a table
  • All condiments removed – sterilized after each use
  • Table bare and wrapped utensils brought after seating
  • Tables are situated 6 feet apart – social distancing
  • No more than 10 person to a group dinning
  • Food & Drink are covered and brought to the table
  • Bar seating removed, all beverages served at the table
  • Server will not to enter room when delivering room service
  • Takeout orders will be sealed by chef
  • Takeout orders will be placed in disposable paper bags
  • Off property guests: temperature checks and health declaration


  • QR code for menu
  • Social distancing floor markers
  • International Protocol Training
  • PPE on therapist
  • Treatments in ventilated locations only
  • Masks on Guest
  • Sanitized pen
  • Temperature Check before service
  • Health Declaration
  • Implementation of additional hand washing
  • Spa cabana curtains are steamed cleaned daily
  • Hands-free sanitizing stations at each treatment area
  • Off property guests temperature checks & health declaration


  • Driver Mask Wearing
  • Guest Mask Wearing
  • Sanitize Luggage
  • Windows Open
  • Bus Sanitized before & after each use
  • Reduced seating capacity
  • No ridesharing on airport runs


  • HASAP Training
  • Food Handlers (Jamaica Ministry of Health) Training
  • Training with Jamaica’s TPD Company
  • Training with Jamaica’s Tourism Enhancement Fund
  • SERVE SAFE Training
  • Zoned kitchen – floor markers to ensure social distancing
  • All Meals leaving the kitchen covered by the chef
  • Implementation of additional hand washing and cleaning


  • Sanitized furniture after each use
  • Furniture spaced to observe social distancing protocols
  • Reduced the maximum capacity


  • Hand wash sinks throughout the property
  • Hands-free sanitizer stations at all major commerce points
  • Hands-free sanitizer stations outside all bathrooms


Rockhouse Hotel & Spa,
W End Rd, Negril, Jamaica W.I.

Reservations:+1 (212) 807-0868

Hotel Direct:+1 (876) 957-4373







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Our sister hotel is located 10 minutes away on Negril Beach

Skylark Negril


Transforming the places Jamaica’s children learn and supporting the great people who teach them.

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